E4EV Energy Store ensures delivery of products within 7 days of placing the order. We make sure that our products that reach you are functional and have no defects. All the products sold through E4EV Energy Store are usually delivered in person by our aligned partners located near you. Hence, there is very little risk of product damage or any operational issue. However, if there is any defect or damage in the product, please get in touch with us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can contact our support team at +965 22256975 / +965 69043454 / +965 6964 0487 or mail at estore@emcorkwt.com. We will be happy to resolve your issues.
- Order cancellations are permitted only until the order has been shipped. Once an order is shipped, it cannot be cancelled.
- If a customer refuses delivery of an order or declines to accept the shipment after it has been dispatched, the company reserves the right to deduct 10% of the order value.
- You need to send us the cancellation request by mailing at estore@emcorkwt.com or by contacting us on our Sales Support Phone No. +965 22256975, mentioning your order details is mandatory.
- For prepaid orders with online payment (credit card/debit card/Wallet/bank transfer), we will refund you in the same payment mode you used to place the order.
- In most of the cases the refund takes 1-5 working days to reflect in your account after we process your refund request.
- Error / Mistake in product information on our website (error in price, specification, quantity etc.)
- Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
- COD order which you did not re-confirm.
- Product not available.
- Delivery address is out of service area.
Customers must initiate the return by contacting our customer service team through our website within 14 days of receiving the product.
Condition of Return: Returns will only be accepted if the product is unused and in its original, unopened packaging. The return is also subject to applicable Kuwait consumer protection regulations.
Return Location: The product must be returned to our warehouse in Shuwaikh.
Inspection & Refund: Once we receive the returned item, we will inspect it and notify you of the return/refund status. Once the return is approved, the refund will be processed to your original payment method.
Processing Time: Refund processing may take 1–5 business days, depending on your bank.
While E4EV accepts standard returns within 14 days (as per Section 3), if there is a specific defect, damage, or operational issue with your product upon delivery, we will be happy to assist you with a replacement or repair service.
If a customer reports a damaged product and requests a replacement, we will process the replacement only if the damage complaint is raised within 48 hours of delivery. Requests submitted after this period may not be eligible for replacement. The replacement would be considered in the following circumstances:
- Product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in functional state.
- The product delivered was damaged or defective or used.
- Some parts / accessories of the products were missing.
- The request is made beyond the above-specified time frame.
- Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
- You have used the products or product is damaged in some way after delivery.
- The Product is not in the same condition as you received it.
- Serial Numbers of the Products are tampered with or missing.
Beyond this time frame, the Products would be repaired as per the Service and Warranty Policy.
-
Initiate a return: Contact our customer service team through our website or write an email to estore@emcorkwt.com mentioning the following details:
-
Order No.
-
SKU / Product you want to return
-
Clear images of the product and unopened packaging
-
Invoice Copy
-
-
Warehouse Drop-off: Once your request is acknowledged, you must return the product to our warehouse in Shuwaikh.
-
Inspection: Our team will inspect the item to ensure it is unused and in its original, unopened packaging.
-
Refund/Resolution: Once approved, we will notify you and process the refund to your original payment method (which may take 1-5 business days).
